Emergency Information Hotline: 

Your Public Safety Department activated its Coronavirus information hotline for residents 

who have questions or concerns regarding COVID-19. The hotline is available seven

days a week from 7:30 a.m. to 6:00 p.m. by calling 305-676-3380.


COVID - 19 Archives  

COVID-19 Update: March 24, 2020

COVID-19 Update:  March 18, 2020 <Clickable Link

Dear Ocean Reef Residents,

Your Ocean Reef Community Association is proactively monitoring and

addressing the rapidly developing issues related to the Coronavirus (COVID-19).

Our highest priority is the health, safety, and welfare of our members, guests, and

staff. As such, we continue to implement changes that will help mitigate any

potential spread and exposure of COVID-19.

We are coordinating daily with ORCA Board Chairman Gary List and Vice

Chairwoman Anne Lovett, along with our Ocean Reef Club counterparts. Your

ORCA Board also held a special phone meeting to discuss current issues and

actions. Below is a behind the scenes look at the work being done. This list is not

all-inclusive, but it does capture the “big picture” coordination efforts and

mitigation strategies being implemented:

  • Emergency Information Hotline: Your Public Safety Department has activated its emergency information hotline for residents who have questions or concerns regarding COVID-19. The hotline is available seven days a week from 7:30 a.m. to 6:00 p.m. by calling 305-676-3382.
  • Weekly conference calls with Monroe County Emergency Management.
  • Weekly coordination meetings between ORCA, Club, and the Medical Center. Angler's Club is also participating.
  • Communicating with the respective Fire/EMS agencies in the Keys to discuss Mutual Aid contingencies.
  • Communicating with Miami-Dade County Fire Rescue to open lines of communication on back-up staffing needs.
  • The Public Safety Building has modified its procedures and entry to the lobby is not allowed. Communication via an intercom has been implemented. This is to protect our first responders so we can maintain full staffing to deliver services.
  • Personal Protective Equipment (PPE) is required to be worn by Public Safety personnel that interact with the public. Fire/EMS personnel are following additional safety protocols.
  • Remote work protocols are underway, including assessing our critical functions, IT’s capability to handle remote access, and purchasing additional laptops, etc.
  • Reviewing Employee Leave policies to address challenges created from schools closing.
  • Employee Leave of waiver policy for part-time employees who are not eligible for paid sick leave.
  • Working to reduce financial hardship and eliminate/diminish barriers of self reporting cases.

In addition to above, the following new protocols and closures are effective immediately:

Public Safety:

Prescriptions: At the Public Safety building, members will now

communicate via a telecom at the front door. Simply state that you are

picking up your prescription and verify your full name and address. A Public

Safety officer will place your prescription(s) in a drop basket so that no

contact is made. Please keep a healthy distance while the officer drops your

prescription(s) in the basket. Remember, if your prescription is ready for pick

up, you’ll receive a text alert at 9:00 a.m. You may also call the prescription hotline

at (305) 367-3401 to check on the status of your prescription.

Should you have limitations or restrictions that prevent you from picking up

your prescription at Public Safety, please call 305-367-2222 and they will

work with you to make other arrangements.

House keys: To request a house key, members and workers will now do so

through the telecom at the front door of Public Safety. An officer will place

the requested key(s) in a drop basket so that no contact is made. Please

keep a healthy distance while the officer places your keys(s) in the basket. If

you need numerous keys, you must call Public Safety ahead of time so that

they can prepare.

Golf Carts: All golf cart registration, testing, and golf cart license renewals

are suspended until further notice. Public Safety will be contacting members

that have pending appointments to advise of the cancelation.

CPR/AED Classes: All CPR and AED classes are suspended until further


Welcome Center: Workers are still conducting business in Ocean Reef as

normal. However, only four workers will be allowed in the Welcome Center

at a time. For those waiting, a tent with chairs will be positioned outside.

This will be closely monitored.

Day Passes/ID Cards: We continue communicating with all contractors and

workers on the importance of utilizing the online registration forms for Day

Passes and ID Cards to reduce walk-ins.

Front Gate: Members, employees, and workers that have ORCA ID Cards

or Day Passes are now scanning their own cards to further reduce exposure

and the spread of COVID-19.

Citations: Citation payments are no longer being accepted at the Public

Safety Department. All citation payments must be paid at the Welcome

Center lobby or via the drop box located outside of the lobby. Payment

receipts are available upon request by contacting the Welcome Center at

305-367-4418. You’ll need to provide an email address in order to receive

the electronic receipt.

ORCA Office:

Although office hours will continue as normal, the ORCA office is currently
operating under modified conditions. To lessen the spread of COVID-19, we
strongly encourage members to call or email the ORCA office with their
day-to-day inquires instead of visiting in person. You can contact the ORCA
office at 305-367-3067 or email orca@orcareef.com.

If you haven’t picked up your 2020 ORCA Directory yet and would like to do

so, please call the ORCA office at (305) 367-3067, or email your request

to  orca@orcareef.com. We will have your directory delivered to your home.

The Grayvik Animal Care Center (Home of ORCAT):

  • The cat visitation room and grooming appointments are suspended until further notice.
  • Veterinary services are still available by appointment only, note that walk-ins will not be accepted. If you have any questions, please contact the Grayvik Center at (305) 367-4701.

Goals and Recommendations:

By limiting social contact, we are protecting our members, their guests, and

employees. Not to worry, these revised processes will NEVER replace or slow the

quality of medical care provided. Your well-being remains paramount, and the

new protocols are only to better protect all of us. Please remember, although we

are one of the safest communities in the U.S., we are not immune to this virus. Be

Vigilant! Implement Social Distancing.

Should you, family members or guests feel ill or have symptoms (outlined by the

CDC including fever, cough, or shortness of breath), we urge you to call the

Medical Center, download the Baptist Health Care on Demand app, connect with

the Florida Health live hotline (866-779-6121), and/or reach out to your doctor.

Your professional and dedicated ORCA staff is committed to your well-being and

serving this community during challenging times. We will continue to think of the

community's greater good and well-being in everything we do.


Chip Iglesias,

ORCA President

Juan Perez,

Vice President and Director of Public Safety


Dear Ocean Reef Residents,

Your Ocean Reef Public Safety department is implementing new rules and enhanced

screening to prevent exposure or spreading of the Coronavirus (COVID-19). The new

protocol follows the CDC’s interim guidelines for 911 Public Safety Answering Points (PSAP)

and is being closely coordinated with our Public Safety Department Medical Director. The

purpose is to help determine if paramedics and other first responders are walking into a

situation with a potential case of the Coronavirus.

Not to worry, the revised process will NEVER replace or slow any immediate lifesaving

instructions (e.g., CPR or the Heimlich maneuver), or impede on the quality of medical care

provided. Your well-being remains paramount, and the new assessment is only to better

protect all of us.

What You Can Expect:

In addition to the normal questions asked to evaluate a medical-related 911 call, dispatchers

will ask if the patient has a fever greater than 100.4 degrees and symptoms of a respiratory

illness, such as coughing or difficulty breathing. If an individual has those symptoms, they’ll

also be asked if they’ve recently traveled to any country with confirmed transmission of

COVID-19 (China, Italy, Iran, South Korea and Japan), have been exposed to someone who

tested positive, is being monitored, or is under investigation for the virus.

A yes to any questions will not prevent medical attention. It simply allows the dispatcher to

alert paramedics or first responders of the potential exposure so they can take appropriate

precautions while traveling to the scene of your call.

To keep our community healthy, Public Safety paramedics and medical staff are following the

recommended protocols for protective equipment, as well as incorporating new assessment

steps to prevent the spread of COVID-19.

It is important to remember that the majority of Coronavirus cases are mild. The best way to

prevent the virus is to practice the same healthy habits we’ve used for years when dealing

with the common cold and flu. As we continue to implement preventative measures

throughout Ocean Reef and follow the CDC and the Florida Department of Health for updates

and recommendations, we strongly encourage everyone to take the following actions to

prevent the spread of any respiratory virus.

  • Stay home when you are sick, except when seeking medical care.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
  • Disinfect high-touch surfaces like doorknobs, bathroom fixtures, counters, tabletops, toilets, mobile devices, keyboards, and handrails regularly.
  • Cough and sneeze into your upper arm or elbow, or into a tissue and throw it in the trash.
  • Avoid touching your eyes, nose, and mouth.
  • Avoid close contact with individuals who are sick.

For your convenience, additional information regarding the Coronavirus is available at:



We thank you for staying updated on best practices as each of us plays a role in minimizing

exposure and spread. Stay healthy!


Chip Iglesias

ORCA President


Dear Ocean Reef Residents,

This week, department leaders from ORCA, ORC, Public Safety, the Medical

Center, and Anglers Club met to discuss the Coronavirus (COVID-19), and the

health risk assessment steps for Ocean Reef.

At this time, we are communicating closely with the Medical Center, and

continuing to follow the Center of Disease Control (CDC) and the Florida

Department of Health (DOH) for updates and recommendations. Additionally, we

are relaying and monitoring preventative practices, as directed by these

organizations to all of our employees.

The safety and well-being of our members, guests, and employees remains

paramount. For your convenience, additional information regarding the

Coronavirus is available at:



Medical Center Guest Speaker

On Friday, March 13, the Medical Center will welcome guest speaker Dr. John

Braden to provide a general overview on the Coronavirus. The lecture will include

the latest CDC update and recommendations. This event will take place at the

Cultural Center at 10:30 a.m.

A graduate of University of Texas At Houston School of Medicine, Dr. John

Braden, MD practicing for more than 30 years, specializes in Internal Medicine

and Emergency Medicine. Dr. Braden is currently coordinating Baptist Health

South Florida's Coronavirus response plan. In addition, Dr. Braden facilitates

clinical oversight for Baptist Health South Miami's Emergency Department and is

a critical member of Baptist Health's Emergency Preparedness team.